Please see below our most frequently asked questions. If you still can’t find the answer you’re looking for, email us at firstname.lastname@example.org
Shipping and Delivery
Where do you ship to?
We ship Worldwide. Unfortunately we are unable to ship to PO box addresses.
Do you ship to PO box or Army post addresses?
Unfortunately we do not ship to PO box or army post addresses.
How long does it take to receive a parcel?
UK delivery is typically via Royal Mail 1st class post, 1-2 days.
International delivery is based on weight, Delivery time is between 5-14
Where is my parcel?
If you have not received your parcel within the estimated time frame please email us at email@example.com
International duty information
Please note, duties and taxes may be applicable to any orders outside of the EU.
Refunds & Exchanges
What is your returns policy?
You have 28 days from receipt of goods to notify us if you wish to exchange an item or simply return it for a full refund, less the original delivery charge.
To return an item, please attach the returns slip enclosed with your purchase and attach to the outer packaging. Simply return your parcel to the post office making sure to get a proof of postage.
If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
How long does a return/exchange take?
A return or exchange time will be dependant on the country you are sending it from. For the UK we estimate one week, for Europe and the USA two weeks.
What do I do if my product is faulty?
If your product is faulty please send your product back along side the returns form stating the product is faulty.
Can I pre order products?
We currently do not offer a pre-order facility on our product range.
Can I add an item to my order?
Unfortunately you cannot add items to your order once you have checked out.
Can I cancel my order?
We may be able to cancel your order if it has not already been sent out. If you would like to cancel your order please send us an email at firstname.lastname@example.org. Please note we cannot cancel your order if it has already been sent.
Promotional Codes & Vouchers
Do you sell gift vouchers?
Currently we do not sell gift vouchers, however this is something we are working on.
Where do I enter my promotional code?
At the checkout, above your subtotal is a box in which you can enter any discount codes.
My promotional code was not applied, what should I do?
If you entered the promotional code and it did not apply it to the total please double check that you have the correct code or that it has not already expired. If checked and the code is still not working, please contact us on email@example.com